1. How long does order processing take?

Orders are usually processed within 2-4 business days after payment is successfully confirmed. During busy seasons, processing may take slightly longer.

2. How long does shipping take?

After your order has been dispatched, delivery usually takes 8-12 business days, depending on your location, local carrier service, customs clearance, and other factors beyond our control.

3. Where do you ship?

Ormirela ships to customers in the United States and many European countries. Available shipping destinations may vary depending on the product and checkout address.

4. How can I track my order?

Once your order has shipped, a tracking email will be sent to the email address used at checkout. If you do not see the tracking email, please check your spam or junk folder first.

5. I did not receive my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find your confirmation email, contact us at donnaandrews2719@outlook.com with your name and the email address used at checkout.

6. Can I cancel my order?

Orders can only be cancelled before they have been processed or shipped. Please contact us as soon as possible with your order number. Once an order has been shipped, it cannot be cancelled.

7. Can I change my shipping address after placing an order?

We can only update your shipping address before the order has been processed or shipped. Please contact us immediately if your shipping information is incorrect.

8. How do I choose the right size?

Please refer to our Size Guide before ordering. If you are between two sizes, we recommend choosing the larger size for a more comfortable fit, especially for fitted dresses or styles with limited stretch.

9. Are your clothes true to size?

Most Ormirela styles are designed to fit true to size. However, fit may vary depending on the fabric, cut, and silhouette. Please check the product description and size guide before placing your order.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order. Include your order number, clear photos of the item, packaging, and any visible issue so our support team can review and assist you.

11. Do you accept returns?

Yes, eligible items may be returned according to our Returns & Exchanges Policy. Items must be unworn, unwashed, unused, and returned in their original condition with tags and packaging where applicable.

12. How do I request a return or exchange?

Please contact us first at donnaandrews2719@outlook.com before sending any item back. Include your order number, the item you wish to return or exchange, and the reason for your request.

13. When will I receive my refund?

Once your return is received and approved, the refund will be issued to your original payment method. Refund processing times may vary depending on your bank, card issuer, or payment provider.

14. Who pays for return shipping?

Unless the return is due to a damaged, defective, or incorrect item confirmed by our team, customers are generally responsible for return shipping costs.

15. Will I need to pay customs duties or taxes?

Import duties, taxes, or customs fees may be charged by local authorities depending on your country. These charges are not controlled by Ormirela and are the responsibility of the customer where applicable.

16. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal when available, and other secure payment methods shown at checkout. Available payment options may vary by country and device.

17. Is my payment information secure?

Yes. Payments are processed through secure and encrypted payment gateways. Ormirela does not store your full credit card or debit card information.

18. How can I contact customer service?

You can contact us by email at donnaandrews2719@outlook.com. Please include your order number and the email address used at checkout so we can assist you faster.

Need More Help?

If your question is not listed above, please contact our customer service team. We usually respond within 1 business day.

Store Name: Ormirela

Website: ormirela.shop

Email: donnaandrews2719@outlook.com

Store Address: 3 Rue du petit sabot, 85600, France